About Us
The travel industry is a fast-paced industry that is always expanding. With all the new advancements in the field of technology, this important industry has been able to find better ways of serving travelers and achieving customer satisfaction. For everything in the travel industry to keep running smoothly, continuous support of different teams of experts is required. And that is what we are here for.
BCFF provides BPO (Business Process Outsourcing) services for the travel industry. Our team comprises a number of BPO and travel experts who have plenty of experience in these particular sectors. Hence, they have a deep understanding of everything that is required for the smooth functioning of the day-to-day activities of a travel portal. In today’s time, most of those activities are undertaken online. So, we utilize the latest technologies to serve our clients in the best possible ways. The services we offer are-
- Making bookings for flights, hotels etc.
- Resolving issues while booking flights and hotels.
- Analytics
- Voice Process (Inbound and Outbound both.)
- Non-Voice Process (Emails, Chats etc.)
- Telemarketing
- Customer Support
- Technical Solutions
- Handling Client Calls
- Managing Frequent Flier Programs etc.
If you’re looking for some BPO support for your travel portal, then you can contact our customer care team who is available 24/7. They’ll answer your queries and concerns.
Our Vision
The quality of the services we provide is important to us. So, our vision is to provide top-quality services to each and every one of our clients while helping them reach their goals. For us, it is important that all the targets set-up by them are reached within a specific time frame. We aim to utilize the resources at our disposal to their optimum capacity and serve our clients in the best way possible. Customer satisfaction is something that we put utmost importance to, along with achieving all our and our clients’ goals.